FAQs

Do you offer free shipping?

Yes. We offer free shipping on all orders, with no hidden fees at checkout.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days, depending on your location.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery.

What is your return policy?

We offer a 15-day return policy on unused items in original packaging. Please visit our Return & Refund Policy page for full details.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@homefitly.com and we’ll resolve the issue promptly.

Do you ship internationally?

Yes, we ship to select international destinations. Delivery times and customs fees may vary by country.

How can I contact HomeFitly?

You can reach our support team anytime at support@homefitly.com. We typically respond within 24 hours.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted checkout systems. We never store your payment information.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.